On 21 July 2025, HMRC released its Transformation Roadmap which details a plan to become a fully digital-first organisation by 2030. The goal is for 90% of customer interactions to happen online (up from 76% today). 

The changes aim to make tax processes faster and more automated, with more options for people to manage their tax online. 

Why it matters: 

• HMRC expects to save £50 million a year by cutting back on letters and paper reminders. 

• By 2028/29, most routine communications will be digital, but paper will still be used for essential letters and for people who can’t go online. 

• HMRC has set out clear delivery dates and says it will report regularly on its progress. 

Changes starting this tax year: 

• Improvements to the Self-Assessment registration and exit process (for people who no longer need to file). 

• A new way for employed parents to pay the High Income Child Benefit Charge through their tax code with no Self-Assessment needed. 

• An enhanced reward scheme for people who report serious tax dodging, especially in large businesses, wealthy individuals, offshore accounts, and avoidance schemes. 

What’s coming next: 

• From April 2026, Self-Assessment tax returns will be pre-filled with Child Benefit data. 

• From 2027-28, Inheritance Tax will go digital. 

• Simplified payments and refunds – like quicker National Insurance refunds and direct bank payments. 

• A Single Customer Account to show your full tax and income picture in one place. 

And one final update: 

Making Tax Digital for Corporation Tax is not going ahead, which is welcome news for many businesses.