Derek Grant

Derek Grant


The uncertainty faced by businesses around the world will test even the greatest managers and leaders. There are some key steps that you can take to ensure your team feel supported, engaged, and ready to tackle what comes next.

Communicate and then communicate some more

Uncertainty produces anxiety throughout your team, other employees, your firm’s customers, suppliers and investors. Silence is not an option as that is often interpreted as bad news.

It is essential to communicate and reinforce a clear perspective of what is happening, what that means for the firm and what you, as a leader, are doing to manage the situation. The best managers and business leaders embrace positivity. Focus on emphasising the positive messages when communicating with your employees.

Establish regular catch-ups

Thanks to technology such as Microsoft Teams, Skype, Facetime or Zoom, it is easy to have online face-to-face meetings with your remote workers. Create a structure that includes weekly or bi-weekly team meetings and regular one-to-one catch up meetings.

You can augment this with other means of communication such as text messages, emails and calls. You don’t want your colleagues to feel like they are being micro-managed, but you do need them to feel like they are part of a team, even when they are working from home.

Take time to understand the home-working circumstances of your team

Talk with individual staff about how their home circumstances may affect their ability to work. For example, some of your team members may be sharing a dining table as a workspace or they may have limited access to the internet. Discuss how this might be managed during the transition to working at home and try to agree a framework to help them to manage their work-life balance.

Embrace your human side

Nobody expects you to have all the answers. It is okay to ask your colleagues to share their ideas and opinions. Try to put yourself in their shoes – what projects would you want to get involved with if you were in their position? Be sensitive to the fear of change. Changes in circumstances tend to activate feelings of uncertainty among employees.

Make your people part of the solution, encourage them to get involved, share your vision for success and give them the opportunity to contribute to that. After all, success is a team sport.